Refund policy

At Trendy Chic, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, please review our refund policy below.

1. Eligibility for Refunds

We offer refunds for items that meet the following criteria:

The item is returned within 30 days of the delivery date.
The item is in its original condition, unworn, and with all tags still attached.
The item was purchased directly from our online store.
You have a valid receipt or proof of purchase.

2. Items Not Eligible for Refund

The following items are not eligible for refund:

Customized or personalized items.
Intimate apparel, such as lingerie or swimwear.
Items that have been worn, altered, or damaged.
Items purchased during a final sale or clearance event.

3. Refund Process

To initiate a refund, please follow these steps:

Contact our customer support team at [email protected] within 30 days of receiving your order.
Include your order number and a brief description of the issue.
Our team will review your request and provide further instructions on how to return the item.
Once we receive the returned item and confirm it meets our refund criteria, we will process the refund within 14 business days.

4. Refund Method

Refunds will be issued to the original payment method used for the purchase. If you paid by credit card, the refund will be credited to your card. If you used a different payment method, we will provide alternative refund options.

5. Shipping Costs

The cost of returning the item is the responsibility of the customer. We recommend using a trackable shipping service to ensure the item reaches us safely.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of delivery. We will arrange for a replacement or refund at no additional cost to you.

7. Questions or Concerns

If you have any questions or concerns about our refund policy, please do not hesitate to contact our customer support team at [email protected] or call us at +1-800-123-4567.